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No matter how robust your technical defences are, your company’s cybersecurity is only as strong as your least cyber-savvy employee. One careless click, one reused password or one small mistake can have significant consequences.
That’s why a cybersecurity awareness and training policy is so important.
What is a cybersecurity awareness and training policy?
A cybersecurity awareness and training policy is a formal document that outlines how your business approaches cybersecurity education.
It defines:
- The type of training employees receive
- How often they receive it
- What's expected of them
Unlike a general security policy focusing on technical controls, a security awareness and training policy specifically addresses the human element of cybersecurity. It ensures your team has the knowledge and skills to appropriately identify and respond to threats.
Why you need a cybersecurity awareness and training policy
It’s easy to overlook the importance of formalising your approach to cybersecurity awareness training. Here’s why implementing a comprehensive policy is so important:Â
- Human error is your biggest vulnerability
- Regulatory compliance requires it
- It reduces your cyber insurance premium
Human error is your biggest vulnerability
50% of UK businesses have a basic cybersecurity skills gap, meaning staff lack confidence in performing fundamental security tasks like storing personal data securely or detecting malware. Given that human error accounts for most breaches, you don't want to be in the 50% of businesses with a skills gap.
It can help with regulatory compliance
While it's not explicitly required, many industry regulations and standards – including GDPR Cyber Essentials, and ISO 27001 – strongly recommend security awareness training.
It could reduce your cyber insurance premiums
Insurance providers often look more favourably on businesses with formal security awareness programmes, which can result in lower premiums.
What to include in your cybersecurity awareness and training policy
Creating an effective cybersecurity awareness and training policy isn’t complicated. Here are the essential elements to include:
1. Training modules and content
Your policy should clearly outline the topics your training programme covers.
Here are some common weaknesses to address:
- Password protection: best practices for creating and managing strong passwords
- Phishing awareness: how to identify and report suspicious emails
- Multi-factor authentication (MFA): why it's important and how to use it properly
- Safe internet usage: guidelines for browsing safely and avoiding malicious websites
- Data handling: procedures for handling sensitive information
- Mobile device security: how to secure work phones and manage bring your own device (BYOD) risksÂ
- Incident response and recovery: what to do when something goes wrong
2. Training frequency
Your cybersecurity awareness and training policy must specify how often employees receive training.
Consider:
- Initial training for new employees during onboarding
- Annual refresher courses for all staff
- Quarterly micro-learning sessions (10-15 minutes) on specific topics
- Ad-hoc training when new threats emerge or after security incidents
3. Delivery methods
Not all training is created equal. Your policy should outline how training will maximise engagement and retention.
- Interactive e-learning: self-paced modules that employees can complete at their convenience
- Simulated phishing exercises: practical tests that reinforce email security awareness
- Workshop sessions: team-based exercises that encourage discussion and problem-solving
- Video content: short, engaging videos that explain key concepts
- Infographics and visual aids: quick-reference guides for common security scenarios
4. Assessment criteria
Your security awareness and training policy needs clear metrics to measure success, such as:
- Knowledge checks: share quizzes and tests to measure understanding
- Phishing simulation results: track click rates on simulated phishing emails
- Incident reporting: monitor the number and severity of security incidents reported
- Compliance rates: track training completion rates
Behavioural changes: observe improvements in security practices
Making your security awareness and training policy work for you
The most effective policy is one you actually implement. Follow these practical tips.
Make it relevant
Use examples directly related to your business instead of abstract concepts your team won’t be able to follow.
Bridge the knowledge gap
Address the disconnect between technical teams and leadership. 35% of cybersecurity leads say senior managers don't understand the cyber risks facing their organisation.
Lead by example
Ensure management follows security practices – when leaders demonstrate good security habits, teams are more likely to follow suit.
Keep it current
Review and update your policy at least once a year.
Achieve your personnel best
A well-structured cybersecurity awareness and training policy strengthens your business from within. Clear guidance, ongoing education, and practical training puts the power in the hands of your people.
Considering introducing cybersecurity awareness training into your business? Check out CyberSmart Learn, our cybersecurity focused learning management system.