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New feature: CyberSmart Ticketing API

Ticketing API

You asked, and we listened. After being one of our most requested features from partners, we’re delighted to announce the general availability of our Ticketing API to help you automate security workflows effortlessly.

Here’s everything you need to know.

What is it?

Our Ticketing API now offers full access to certifications and desktop security controls, providing deeper integration and flexibility for your customers’ security needs. Whether you want to automate workflows, integrate with other systems, or customise your offerings, our API gives you the tools to do so.

Who is it available to? 

All CyberSmart Partners, no matter your tier. Our Ticketing API isn’t currently available to direct customers. 

How do you set it up?

Although our Ticketing API offers powerful features, it’s worth noting that it’s not a plug-and-play solution. You’ll require developer expertise to set it up and take advantage of its full functionality.

We’ve prepared some resources to help your team get started, including: 

  • A step-by-step guide to setting up our ticketing API, which you can find here
  • A video demo, available through our BeCyberSmart Community

We recommend sharing these resources with your developers as soon as they begin the implementation process.  

What’s next? 

We understand that this current rollout is quite technical, and we’re aware that not all partners may be ready to dive in immediately. While this is the first phase, we’re committed to improving and expanding the functionality in the future. 

However, for the moment, this is full scope of our Ticketing API release. Rest assured we’ll keep you updated as we work on future enhancements. 

We’re excited to see how you use the Ticketing API to unlock new possibilities for your customers. Please reach out with any questions or feedback, and thank you for being a valued partner.