5 steps to better supply chain security

Supply chain

It's not an exaggeration to say that supply chains pose one of the greatest cybersecurity risks to any business. In recent years, there's been a huge increase in attacks stemming from supply-chain vulnerabilities. According to IBM’s 2023 X-Force Threat Intelligence Index, more than half of security breaches are attributed to supply chain and third-party suppliers, at a high average cost of over $4 million. 

It's a serious problem. And, like most small businesses, you're probably asking what you can do about it. After all, looking after your own cybersecurity is tricky enough; how on earth do you start addressing gaps in your suppliers' defences? 

To help you get started, we've put together 5 supply chain security best practices to strengthen your digital defences.

Supply chain

1. Protect your own business first 

This almost goes without saying, but before you delve into your supply chain, it's worth considering your own cybersecurity status first. Is your business Cyber Essentials certified? Do you have security controls in place? Do you provide regular training for staff on cyber threats and best practices?

If you've answered no to any of the above, then these are great first steps in securing your business. And there's a bonus to taking these measures first. By reviewing your own security, you'll get a good idea of your business's crown jewels – those critical aspects of your organisation that need the strongest protection.

2. Talk to your suppliers 

Progress begins with dialogue. So talk to your suppliers and partners about their cybersecurity. You may find that your business faces many of the same difficulties and threats. 

This can help you work together to ensure everyone in your supply chain works to the same security standards. And keeping dialogue open makes it much more likely that suppliers and partners will let you know faster if something goes wrong – protecting your business in the long run.

3. Make cybersecurity part of your contractual agreements 

Behavioural change often requires incentives. Once you've established what good cybersecurity looks like for your business, apply those principles to your partner and supplier contracts. 

How these agreements look will depend on your organisation. Requiring your partners to have a complete Cyber Essentials certification will be enough for some businesses. Others may need something more comprehensive, like ISO 27001 certification

The important thing is that you make good cyber hygiene an expectation (rather than a nice to have) for anyone working with your business. By doing so, you not only incentivise good cybersecurity behaviours across your supply chain but also protect your business. 

4. Keep improving

Building a strong cybersecurity culture across your network takes time. It requires trust between businesses, and you can’t build that overnight. So persevere if your supply chain doesn't immediately transform from leaky to locked down.

 Cybersecurity is all about learning. As cyber threats evolve, so too do the methods for thwarting them. Stay updated with new threats and tweak and adapt your practices accordingly. You can then use this knowledge to update partners and suppliers and strengthen your supply chain.

5. Follow the NCSC’s new guidance 

Finally, if you're looking for a framework to tie everything together, you could do a lot worse than the National Cyber Security Centre's (NCSC) supply chain cybersecurity guidance.

The NCSC's guidance breaks tackling supply chain security down into five basic steps ( in case you were wondering where we got the idea from):

  1. Understand why your organisation should care about supply chain cybersecurity
  2. Develop an approach to assess supply chain cybersecurity
  3. Apply the approach to new supplier relationships
  4. Integrate the approach into existing supplier contracts
  5. Continuously improve

It's a great place to start if you're serious about tackling cybersecurity across your supply chain.

It’s a journey, not a destination

And remember, securing your supply chain is an ongoing process, but starting now is one of the biggest single investments you can make in protecting your business. Want to know more? Check out our new guide to protecting your business.

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4 reasons why hackers attack the supply chain

supply chain hack

You’re a hacker ready to launch an attack. What do you target? 

  • A: A single person or company that’ll get you a sizeable reward, if the attack is successful?
  • B: A supply chain that could get you access to hundreds, if not thousands, of companies and their data, if the attack is successful?

Supply chain attacks increased 633%, by 88,000 instances, in 2022. And it’s easy to see why.

With this increased risk, it's good to understand what supply chain hacks are, why they happen, and how to protect your business from them as much as possible. 

What are supply chain hacks?

A supply chain hack is a type of cyberattack that targets organisations by exploiting weak links in third-party software, hardware, or services. In these cases, you could have very strong cybersecurity defences but suffer an attack because a supplier’s software has a vulnerability they weren’t aware of. Hackers use this to access your networks and data undetected and cause damage. 

Because these attacks are through legitimate supplier software/hardware, they can be more difficult to spot and stop. In the high-profile SolarWinds attack, it took months for professionals to understand how cyber criminals were gaining unauthorised access to networks and data.  

Why hackers attack supply chains

1. Collateral damage

By accessing a company that provides software or services to other companies, hackers can harm multiple targets in one hit. Instead of putting effort into attacking one company, they could potentially impact hundreds, if not thousands. Take the recent Otka attack as an example. Otka has 14,000 customers, and in one five-day attack, hackers impacted 366 of them. 

This kind of attack doesn’t just cause immediate damage like data loss. It also causes long-term reputational challenges for suppliers. As supply chains rely on trust, customers lose confidence in their suppliers’ abilities to protect themselves, and therefore their customers, from cyber threats. 

2. Kudos 

Hacking is a skill – albeit a dangerous one in the wrong hands. And hackers have egos. If one can successfully infiltrate supply chains, access customer data, install malware, etc., on a large scale and cause widespread damage, they can brag about it. The bigger the attack, the better. 

3. Financial gain

A supply chain is a perfect place for a hacker to compromise cash flow and payment systems between multiple companies to gain access to sensitive financial information. They can divert payments, demand ransom, and leak/sell sensitive data on a large scale. The more money they can make, the more worthwhile the hack is.

4. Disruption and theft

As is the case with other types of cyberattacks, supply chain hacks cause a lot of disruption. Because so much data is available for exploitation in supply chains, cybercriminals attack them to get hold of vast amounts of personal data, intellectual property, and confidential business information. This…

  • severely disrupts and even stops operations
  • causes financial losses
  • damages trust
  • injures brand reputation

Safeguard your business against supply chain hacks

Few companies take steps to formally review risks in their supply chains – around one in ten businesses review the risks posed by their immediate (13%) and wider suppliers (7%). 

You need to work with suppliers and feel confident that they work to the same high standards as you. Supply chain attacks pose a very real threat, but don’t let it get to you. 

There are some simple and affordable ways to give yourself (and make sure your suppliers have) a good amount of protection against threats. 

One way is to get a Cyber Essentials certification. This is a government-backed scheme to help businesses protect themselves in five core areas:

  • Secure configuration
  • Malware protection
  • Network firewalls
  • User access controls
  • Security update management

Applying the five principles to how you work can reduce your cyber risk by 98.5% and give you the confidence and understanding you need to speak to your suppliers about their security practices.

Want to know more about the threat posed by supply chain attacks and learn how to protect your business? Check out our new guide for everything you need to know.

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What is a supply chain early warning system and how does it improve your cybersecurity?

supply chain early warning

89% of businesses have experienced a supply chain risk event in the past five years. Discover how a supply chain early warning system can help you reduce risk and stay one step ahead.

What is a supply chain early warning system?

A supply chain early warning system (EWS) identifies potential security threats in your supply chain, based on a combination of internal and external data. After analysing the data, the system notifies decision-makers and suggests measures to mitigate the threat or minimise the impact. Together with your cybersecurity tools, processes, and policies, it helps to protect your business against third-party threats.

In the past, supply chain early warning systems focussed on far-reaching external factors that could disrupt business operations. For example, natural disasters, critical component shortages, or industrial action. But, due to the growing threat of supply chain attacks, today’s systems play a crucial role in protecting businesses against cybercriminals.

Supply chain attacks increased by 633% in 2022.

– Sonatype, Stats of the Software Supply Chain

5 supply chain cybersecurity risks an early warning system detects

Supply chain attacks surpassed traditional malware-based exploits by more than 40% in 2022, according to the Identity Theft Resource Center’s annual Data Breach Report. In the past twelve months, supply chain attacks impacted over 10 million people representing 1,734 entities.

What makes them so difficult to detect, let alone stop, is the diverse array of delivery methods. Of the numerous supply chain risks to be aware of, these are among the most common.

Worried about the threat posed by supply chain attacks? Read our guide to protecting your business.

1. Watering hole attacks

The hacker inserts malicious software into a website that receives a lot of traffic from the target business or businesses. When someone visits the compromised site, the malware infiltrates the visitor’s defences to gain access to their systems or data. Watering hole attacks are difficult to detect and boast a higher-than-average success rate.

2. Compromised software development tools

The hacker compromises a supplier’s software development tools, infrastructure, or processes. This leaves any resulting applications built from them vulnerable to zero-day security exploits, putting end-users at risk.

3. Compromised website builders

The hacker compromises a supplier’s website via its website builder. Typically, the hacker installs malicious software or a redirect script into the target site, which sends users to a malicious clone of the website when they visit the URL.

4. Stolen product certificates

The hacker steals an official product certificate, which enables them to distribute malicious software and applications under the guise of legitimate products. 

5. Third-party data store breaches

The hacker infiltrates a third-party data centre, for example, via a botnet. Once inside, they can steal sensitive business or customer information which they can then:

  • Sell for profit on the dark web
  • Ransom back to the victim
  • Release to the public
  • Delete or corrupt

How do early warning systems protect you against supply chain threats?

Detect and respond to network vulnerabilities

Most businesses only realise a hacker has compromised their network when they spot suspicious activity. For example, when a network client scans the internet. But at this point, the damage may already be done. An early warning system proactively monitors your network for vulnerabilities and malware, giving you time to repair any breaches before hackers can exploit them.  

Identify and assess cyber risks

An effective supply chain early warning system raises your awareness of external cybersecurity threats that may impact your business. When your system identifies a potentially harmful event or attacker, it notifies relevant stakeholders. This helps you:

  • Quickly spot and assess risks
  • Proactively monitor emerging threats or incidents
  • Prepare your defences to minimise or mitigate the impact on your business

Raise stakeholder awareness

By keeping stakeholders informed of current and emerging threats, early warning systems help to raise awareness of your supply chain risks. Over time, you’ll understand what to look out for and where to invest your cybersecurity budget to protect against online threats. 

Forewarned is forearmed

A supply chain early warning system adds another layer of defence to your cybersecurity. It gives you a clear view of your risk landscape, so you can detect and respond to online threats more effectively.

However, you don’t necessarily need a specialist tool to dramatically improve your supply chain security. Cyber Essentials certification can help you get the basics in place. Meanwhile, a generalist security tool like CyberSmart Active Protect can give you early warning of vulnerabilities within your own organisation, mitigating many of the risks your business faces. Likewise, following the NCSC’s guidance on mapping your supply chain can also help better protect your organisation.

You can’t always control the security of your suppliers or partners, but by getting the fundamentals down, you can minimise your risk.

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What is a watering hole attack and how can you prevent them?

Watering hole attack

In 2018, the Cambodian Ministry of Defence and several Vietnamese news outlets fell victim to a sophisticated cyberattack targeting multiple high-profile websites across Southeast Asia.

The attack went undetected for months, during which time anyone who visited the compromised sites was redirected to a page controlled by the hackers. From there, the hackers were free to distribute malware to the unfortunate victims. The notorious OceanLotus threat group claimed responsibility.

Known as a watering hole attack, OceanLotus was by no means the first group to target places people visit rather than the individuals themselves. In this article, we explain what a watering hole attack is, how they work, and how you can protect your business against them.

What is a watering hole attack?

Watering hole attacks are a type of third-party or supply chain attack. The hacker aims to install malicious software on the victim's computer or gain access to their network by compromising websites they visit frequently. The consequences can be severe, ranging from theft of sensitive customer information to making the victim’s computer part of a botnet.

The name “watering hole attack” derives from nature. Over the aeons, lions and other predators have adapted their hunting strategies to conserve energy. Instead of chasing prey across the scorching African savanna, they simply wait for the zebra or gazelle to visit a watering hole and pounce while it’s busy drinking. 

Cybercriminals typically use watering hole attacks to target large, well-protected organisations. Either by compromising an employee’s computer or a partner business further up the supply chain. 

Watering hole attacks are difficult to detect because they harness the implicit trust people place in well-known organisations and institutions. And, because many successful attacks target exploits in browsers or systems, they have a high success rate. 

Worried about the threat posed by supply chain attacks. Check out our guide to protecting your business.

How do watering hole attacks work?

The average watering hole attack unfolds over three stages. 

1. Reconnaissance

The hacker gathers intelligence about the target’s browsing habits. This can include a mix of publicly available information and illegally obtained private data. They can then use this information to create a shortlist of suitable sites to host the attack. Usually, these are sites with lower-than-average security.

2. Planning

Once the hacker identifies the most suitable hosting domains, it’s time to decide how to launch the attack. The two most common options are to:

  1. Probe the shortlisted hosting domains for any potential weaknesses the criminals can exploit to compromise the legitimate website.
  2. Create a spoofed version or clone of a shortlisted hosting site that contains malware.

Some cybercriminals may combine the two approaches to increase their odds of success. In this scenario, the hacker compromises a legitimate website and inserts a redirect code that sends victims to the fake site where the payload is delivered.

3. Design and execution

The hacker exploits any weaknesses to insert malicious code into the watering hole site or cloned website. Typically, this involves manipulating web technologies like HTML and JavaScript or using exploit kits that target specific IP addresses. When someone visits the compromised domain, their browser automatically downloads the malicious software. 

In the case of drive-by attacks, the hacker capitalises on the implicit trust users have in well-known websites by hiding malware in download buttons or links. When the victim clicks on the link, they inadvertently download the malicious software – often without even realising it. 

Remote access trojans (RATs) are a popular choice of malware among cybercriminals, as this grants access to the victim’s computer or systems.

Watering hole attack

*Image: Supply chain security guidance, National Cybersecurity Centre

How to prevent watering hole attacks

The first step is to familiarise yourself with cybersecurity best practices. Simple measures, like installing reliable antivirus software and upgrading your browser protection, can significantly reduce your cyber risk.

We recommend adopting these four measures, as a minimum.

Stay on top of system updates

Many cyberattacks work by exploiting unpatched vulnerabilities in operating systems, browsers, and software. And watering hole attacks are no different. By installing the latest security updates as soon as they become available, you can plug these gaps before cybercriminals have a chance to use them.

Regularly review and test your security

Many cybercriminals bank on the fact that most people think their antivirus software tackles threats for them. We recommend that you review your security tools, processes, and policies at least once a year to ensure you’re protected against the latest threats.

Educate and train your staff

The cybersecurity landscape is dynamic. Cybercriminals are constantly evolving their tactics and new threats emerge all the time. Then, there’s the human factor. According to Stanford University research, human error causes 85% of data breaches. Run regular training workshops to teach staff to identify suspicious activity, spot potential threats, and respond to cyber-attacks.

Get Cyber Essentials certified

Cyber Essentials is a government-backed scheme that provides a simple framework to help businesses protect against cyber-attacks. It’s separated into five technical controls:

  • Secure configuration
  • Malware protection
  • Network firewalls
  • User access controls
  • Security update management

Cyber Essentials is a more affordable option than advanced certifications, like ISO 27001. It’s also faster and less intensive, so it’s a good place to start. With the right guidance and support, you can become certified in just three days. This makes it the perfect solution for SMEs.

For more advanced recommendations, read the National Cybersecurity Centre’s (NCSC) 12 principles of supply chain security.

It’s a jungle out there

Watering hole attacks are no longer a niche threat. Forbes named them as one of the top ten cybersecurity threats of 2022, reflecting the increase in supply chain attacks in recent years. 

The key thing to remember is that you’re not powerless. By adopting the measures we’ve recommended here, you can minimise your cyber risks and ensure you don’t fall prey to digital predators.

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6 key takeaways from the DCMS Cyber Security Breaches Survey 2023

DCMS cyber security breaches survey

Each year, the Department for Digital, Culture, Media & Sport (DCMS) releases its hotly anticipated Cyber Security Breaches Survey. It’s a key source of data on how businesses across the UK approach cybersecurity, the threats they face, and issues that need to be addressed in the coming year.

But for all its usefulness, the report is also very long – usually stretching to thousands of words in length. So, to save you from reading the whole thing, we’ve put together a handy list of the key takeaways from the report. Here’s the stuff you need to know. 

1. Assessing supply chain risk is rare for small businesses

We’ve talked about the danger supply chains pose to businesses a lot. Happily, it appears that larger businesses have begun to wake up to the risk. 63% of large businesses undertook a cybersecurity risk assessment in the last year, alongside 51% of medium-sized firms.

However, the practice remains rare among smaller businesses. When the sample size is broadened to include businesses of every size, just 3 in 10 have undergone a risk assessment.

Why is this happening? Well, it's possible many businesses don’t have the resources to sanction regular risk assessments but, just as likely, is that many SMEs are simply unaware of the need. 

Worried about rising IT costs? Check out our guide to protecting your business on a budget.

2. A small number of businesses are taking cyber accreditations

The good news is that the proportion of UK organisations seeking extra guidance or information on cybersecurity is stable at 49% for businesses and 44% for charities. But, this does mean that a large proportion of organisations either aren’t aware of or aren’t using guidance like the NCSC’s 10 Steps to Cyber Security or the government-backed Cyber Essentials accreditation

According to the DCMS’s findings, just 14% of businesses and 15% of charities are aware of the Cyber Essentials scheme – rising to 50% of medium businesses and 59% of large businesses. And it’s a similar story with ISO 27001 certification with just 9% of businesses and 5% of charities adhering to the standard. Again, this is higher among large businesses (27%).

Although these figures might look alarming, there are a couple of caveats to bear in mind. First of all, the Cyber Essentials scheme was always going to take some time to bear fruit, it’s worth remembering the extremely limited cyber awareness across UK businesses before its launch. What’s more, the number of certified businesses is still growing steadily, up from 500 per month in January 2017 to just under 3500 in January 2023.

Added to this, the scheme was always likely to need to evolve to meet the needs of businesses. Given recent calls from UK companies for a new and improved Cyber Essentials certification, perhaps the time has come for the scheme to take the next step in its evolution.

3. Formal incident response plans aren't widespread

The survey reveals that most organisations agree that they’d take several actions following a breach or cyber incident. However, the reality appears somewhat different. Only a minority of businesses (21%) have a formal incident response plan in place. This figure does rise amongst medium (47%) and large businesses (64%), indicating that it’s SMEs who are going without.

Perhaps this isn’t surprising, SMEs are often time and resource-poor and creating a thorough incident response plan isn’t a small undertaking. Nevertheless, it represents an area that both government bodies and companies like CyberSmart need to focus on in the coming year.

4. The number of identified breaches has declined 

At the risk of stating the obvious, cybercrime hasn’t decreased in the last year. But the number of breaches being reported by smaller businesses has declined. Just 32% of businesses and 24% of charities reported a breach or attack in the last 12 months – down from 39% of businesses and 30% of charities in the 2022 edition of the survey.

What’s going on? Are SMEs simply being attacked less? Unfortunately, no. 54% of SMEs in the UK experienced some form of cyber-attack in 2022. And, if we look at the figures for large businesses (69%) and high-income charities (56%) the numbers have remained stable from the 2022 report.

This seems to indicate that the drop is being driven by SMEs, which also suggests that they are undertaking less monitoring and logging of breaches than in previous years. Why? That brings us to our next key takeaway.

5. Cybersecurity is less of a priority for smaller businesses

It’s no secret that it’s a tricky time to be a small business. Economic uncertainty and a cost of living crisis have left many SMEs looking to reduce expenditure, particularly in areas like cybersecurity. This is borne out by the DCMS’s survey, with 68% of micro-businesses (10 employees or less) saying cyber security is a high priority, down from 80% last year.

In practice, this can mean less tracking and reporting of breaches, weaker defences, and greater reluctance to update tools, putting small businesses at a real disadvantage. But it doesn’t have to be this way. There are methods for budget-conscious businesses to reduce costs responsibly – we’ve outlined a few here.

6. Is cyber hygiene going backwards? 

Finally, cyber hygiene has long been a useful concept in helping businesses think about their security. The rationale behind it is simple. Most cyberattacks are pretty unsophisticated – think your common-or-garden phishing attack or a breach due to an unpatched vulnerability. 

This means businesses can avoid falling foul of most of them by using a set of basic “cyber hygiene” measures.

The most common of these hygiene measures are updated malware protection, cloud back-ups, passwords, restricted admin rights and network firewalls. However, all of these measures have seen a gradual decline over the last few editions of the DCMS report. For example: 

  • use of password policies (79% in 2021, vs. 70% in 2023)
  • use of network firewalls (78% in 2021 vs. 66% in 2023)
  • restricting admin rights (75% in 2021, vs. 67% in 2023)
  • policies to apply software security updates within 14 days (43% in 2021, vs. 31% in 2023).

DCMS analysis suggests that these trends appear to reflect shifts in the SME population, as figures across larger organisations have remained stable. As we mentioned earlier, it’s possible that, as many smaller businesses feel the pinch and place less importance on cybersecurity, cyber hygiene has begun to fall by the wayside. Whatever the reason, it’s a worrying development that could make some SMEs extremely vulnerable.

What have we learned from the DCMS Cyber Security Breaches Survey 2023?

Time to draw some broad-brush conclusions from the DCMS's findings. First of all, the common theme running throughout the report is that the cost of living crisis is having a real impact on SMEs' ability to protect themselves. Whether it's the decline in breach reporting, so many businesses lacking incident response plans, or the fall in cyber hygiene standards, it's clear SMEs need real assistance to bolster their defences.

Second, Cyber Essentials could be due for a revamp. The number of organisations who are aware of the accreditation, let alone completing it, remains too low.

Finally, although this piece may have made for a fairly grim read, there is an upside. These findings provide everyone within the UK cybersecurity industry a clear picture of where the problems lie and what we all need to do over the next 12 months to tackle them.

Want to know more about how to reduce cybersecurity costs responsibly? Check out our free guide to cybersecurity on a budget.

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What do the proposed NIS regulations mean for managed service providers?

NIS regulations

As attendees of our event CyberSmart Live! will know, one of the hottest topics within the cybersecurity industry at the moment is the proposed regulatory changes for managed service providers. The Department for Science, Innovation and Technology (DSIT) is planning changes to the scope of its Network & Information Systems (NIS) regulations to include MSPS. 

So, to help you understand whether your business is affected and what you need to do, here's a quick summary of the potential changes.

What are the changes? 

Under the proposed framework, some MSPs (more on that later) will have a legal duty to:

  • Register with the Information Commissioner’s Office (ICO)
  • Take steps to secure their networks and information systems
  • Minimise the impact of incidents on their networks and information systems
  • Report incidents to the ICO

Why does this only apply to some MSPs?

The regulations don’t apply to small and micro providers. To qualify, your business must: 

  • Employ more than 50 staff
  • Have a turnover of more than €10 million per year

On top of this, only MSPs who meet the criteria of a digital service provider (DSP) under NIS regulations need to register with the ICO. NIS defines a DSP as “providing online marketplace services, cloud computing services, online search engine services or managed services.”

What are the changes to NIS regulations for? 

Cybercriminals are targeting MSPs with increasing regularity. The risk has grown so severe that security services from the ‘five eyes’ countries – Britain, the US, New Zealand, Australia and Canada – felt moved to issue an official warning in 2022. 

MSPs are so attractive to hackers because they’re usually part of a supply chain and have access to clients’ networks and IT environments. And, to add the icing on the cake for any cybercriminal, MSPs typically have access to large amounts of sensitive data – everything from financial information to breakdowns of customers’ security. 

We’ve seen countless examples of attacks on MSPs that lead to a huge breach across their entire client base. The NIS regulations are an answer to this. The proposed changes represent a real attempt by DSIT better to protect MSPs and their customers from the growing threat. 

When are the regulations due to come into force?

As of 13th April 2023, the Government has confirmed that it will go ahead with the proposed reforms to amend the NIS Regulations. So, we’re expecting to see the changes come into force sometime in 2024. Although, it should be noted that this is subject to the government finding “a suitable legislative vehicle”.

Is there anything else you should know?

At this point, you’ve likely got some further questions about the proposed changes. Unfortunately, we don’t have space to cover everything in this blog. But, for more information, we recommend checking out our handy set of FAQs on the regulations. You should find everything you need to know to prepare you for the changes.

Here is a follow up video we did with the Department for Science, Innovation and Technology that goes into further detail on the proposed NIS regulations for MSPs.



Times are tough for SMEs, with many facing tough financial decisions. So, to help out, we’ve put together a step-by-step guide to cybersecurity on a budget. Read it here.

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What is a cyber warranty?

What is a cyber warranty

Cyber insurance is fast becoming a necessity for modern business. In the last 12 months alone, 39% of UK businesses identified a cyberattack. And, as cyberattacks increase in number, the need for small businesses to access reasonably priced cover is only going to grow starker.

However, cyber insurance is not without its problems. As the number of businesses being breached continues to grow, the industry is struggling to keep premiums at a level that’s affordable for smaller businesses. In turn, this is pushing traditional ‘standalone’ cyber insurance (without monitoring or extra protection) out of reach financially for many SMEs. 

But cyber insurance isn’t the only game in town. Some software providers and cybersecurity companies are beginning to offer a complementary option – cyber warranties. Let’s dive into the what, the why and the how.

What is a cyber warranty and how does it work? 

A cyber warranty is a relatively simple concept. Essentially, a cybersecurity company or software developer guarantees that they will pay out if their customers suffer a breach. 

The conditions of the warranty can vary. For example, it could be that the customer has to prove they were using the company’s product when they were breached. Or, alternatively, some providers will expect the customer to adhere to a set of security standards – say the five basic controls that make up Cyber Essentials certification.

Again, the losses the warranty will cover vary from provider to provider but it’s typically a fixed amount, for example, £1m. 

This is useful to SMEs for two key reasons. First, and most obviously, if something goes wrong and your business gets breached, you’ll get some money to cover the damages. Second, it should theoretically provide vendors with a huge incentive to ensure their products are totally watertight.

However, it’s not just SMEs who benefit. A cyber warranty can also give managed service providers a cost-effective method of remediating breaches for clients. Most providers allow any company doing remediation work to bill for it to the warranty, covering the costs.

Want to protect your business but unsure where to start? Check out our free guide to cyber insurance.

Why are cyber warranties needed? 

Cyber warranties come with a number of benefits, both for small businesses and the cybersecurity sector. As we’ve mentioned, they provide any business offering one with a gigantic incentive to produce very secure products – which can only be good for users and the sector as a whole.

Alongside this, they give customers an extra layer of protection they otherwise wouldn’t have, simply for buying software or a cybersecurity tool. What’s more, some cyber warranties ‘fill in the gaps’ in instances that insurers won’t always pay out for. For example, when a breach occurs due to a failure in a vendor’s product.

Is a cyber warranty an alternative to insurance? 

While cyber warranties can function well with cyber insurance as a complementary product, they aren’t an outright alternative. This is down to some of the limitations cyber warranties have.

A cyber warranty will only cover you in the conditions outlined by the vendor. For example, the warranty might not cover ransomware or business email compromise attacks. This isn’t necessarily a big problem, after all, even cyber insurance coverage is limited. However, this could leave you exposed if you don’t have alternative coverage, such as insurance. 

In short, the safest approach is to view cyber warranties as a useful safeguard that works in tandem with traditional cyber insurance.

Confused about whether cyber insurance is right for your business? Check out our new guide, covering all the basics you need to make an informed decision.

Cyber insurance trends 2023

How much of your IT budget should you spend on security?

IT budget

It looks like IT budgets will continue to grow this year despite the threat of a recession. 51% of organisations plan to increase their IT budget, with just 6% reporting they’d cut back on tech spending. 

At face value, this is good news. But with rising inflation, the real value of these budgets is less than last year. Because IT budgets need to stretch into every corner of businesses, there’s likely to be some pressure around spending. And the amount of IT budget spent on security could end up being less compared to last year. 

That could leave organisations more vulnerable to cyber threats, but cutting security costs doesn’t have to mean adopting a less robust security solution. Protecting your business from the most common and deadly attacks doesn’t have to break the bank.

How much should IT security cost?

It’s far too common to hear “how long is a piece of string?” when asking this question. 

For companies with 500 or more employees, it’s hard to define how much IT security should cost because their size, reach, and security needs are too variable and complex to assign a fixed number to. For example, last summer Google announced they’ll invest 10 billion dollars in cybersecurity over the next five years. 

But for smaller businesses, it doesn’t have to be complicated. 

  • If you work alone, a good level of cover should cost you £1,000–£3,000 a year
  • If you run a small business with 40 employees, a good level of cover should cost you £2,000–£5,000 a year
  • If you have 250–499 employees, a good level of cover should cost you £8,000–£12,000 a year

Worried about rising IT costs? Check out our guide to protecting your business on a budget.

How does that compare to the cost of a breach?

Let’s look at the amount of IT budget spent on security compared to the amount of IT budget spent because of security breaches. 

The UK Government’s Cyber Security Cyber Breaches Survey 2022 revealed that 39% of UK businesses identified a cyberattack in the 12 months before the survey. Where those businesses reported a material outcome, the average estimated cost was £4,200. For medium and large businesses, the average cost was £19,400. In another report, 73% of victims revealed they’d experienced more than one attack in a year, so the costs can quickly add up. Some costs are harder to calculate, such as damage to brand reputation and customer retention. 

What should you look for in a security solution?

Broadly speaking, you can break this up into two sections:

1. Supplier

Choose a cybersecurity supplier who can provide a good level of support, e.g. unlimited guidance. This is especially helpful if you’re a smaller or new business that’s just getting started with cybersecurity, as it’ll give you extra peace of mind. Look into the level of flexibility the supplier gives you, too. If budget and payment terms are a concern, a subscription-based service that offers monthly payments is more affordable than paying the whole year upfront.

2. Functionality

Look for a solution with buildable components so your security coverage can grow as you do.

Here are some key things to look for:

Certifications

Accreditations like the UK Cyber Essentials scheme outline the security procedures you should have in place to secure your data. It’s recommended for SMEs because it helps you to protect your business against 98.5% of the most common types of cybercrime, like phishing and malicious software. 

Privacy support

Your business must manage data safely, securely, and in compliance with data protection laws. Some providers will help you to field subject access requests, write data protection policies, and keep on top of your data protection obligations by providing tools and templates to streamline your processes.

24/7 monitoring and employee training

For complete peace of mind, look for providers that offer 24/7 monitoring of all devices connected to company data. They’ll check for the most common threats and vulnerabilities, helping you to manage risk and alerting you in the event of a breach.

To support this, look for solutions that include employee training alongside 24/7 device monitoring. More than three-quarters (77%) of senior IT leaders agree that internal security and governance risks are as high as external ones. So, it’s a good idea to keep your employees up-to-date with engaging and informative training sessions.

Insurance

Cyber insurance can support your business if you suffer a malicious attack or data breach. It can cover first-party (your assets) and third-party (customer data) so that in the event of an incident, you can recoup lost earnings due to operational downtime or reputational damage. 

What if you’re struggling to find the budget to pay for security?

Lots of companies will be trying to find ways to cut costs or reallocate money to cover non-negotiable expenses. If you’re struggling with the rising cost of living and balancing your budgets, these might help you to trim the fat a little.

  • Can you reduce any old/redundant tech? This might help you to save money on subscriptions or hardware you don’t need
  • Can you cut any non-essential spending? E.g., travel or office upgrades
  • Could you re-evaluate partners and suppliers? Are they giving you the best deal or relying on your loyalty and pushing up prices? 

Recession-proof security

If you’re ready to take control of your business security, now’s a great time to start. It’s always better value for money to pay for security cover than suffer the cost of an attack and its repercussions. Be proactive, and make every penny count with the right solution for your business size.

Want to know more? Discover how to protect your business on a budget in our cost of living crisis guide.

Cost of living crisis

How to reduce the cost of cybersecurity responsibly

Cost of cybersecurity

With the economy taking a turn for the worse, you may be looking for ways to cut your business spending. However, when it comes to cybersecurity, you can’t afford to be complacent – cutting back on this could cost you more in the long run if you lay yourself open to cyberattacks. So, here we look at how you can reduce the cost of cybersecurity responsibly and stay safe online.

Risks are rising

When you consider the potential impact a cyberattack could have on your business, you want to be sure you’re protected as securely as possible. According to a study by TrendMicro, 60% of small businesses close within six months of a cyberattack. And, even if your organisation survives an attack, the cost of cybercrime can be crushing, as a study by Cisco found that 40% of small businesses hit by a severe cyberattack experienced at least eight hours of downtime.

You can’t afford to think that it won’t happen to you. Cybercrime incidents are now commonplace. According to the UK government’s Cyber Security Cyber Breaches Survey 2022, 39% of UK businesses had identified a cyberattack in the past 12 months. And those companies that reported a material outcome, such as loss of money or data, experienced an estimated average cost of £4,200. But, where only medium and large businesses were considered, this figure rose to £19,400.

Unfortunately, experts are also predicting that with the cost-of-living crisis, cyberattacks will rise even further as cybercriminals step up their efforts. And the indications are that this is already happening. According to the 2022 State of Phishing report from SlashNext, phishing attacks increased by 61% in 2022. The Anti-phishing Working Group (APWG) also reported that there were three million phishing attacks in the third quarter of the year. This was the worst quarter it had ever seen. In addition, the percentage of users affected by targeted ransomware doubled in the first 10 months of 2022, according to Kaspersky Lab.

Worried about rising IT costs? Check out our guide to protecting your business on a budget.

The cost of cybersecurity

As rates of cybercrime have gone up, so has the cost of cybersecurity that can protect your business from so many risks. Organisations therefore often find that their spending on cybersecurity is substantial. For example, the Pursuing Cybersecurity Maturity at Financial Institutions report by Deloitte and the Financial Services Information Sharing and Analysis Center revealed that banks, insurance companies, investment managers, and other financial services companies spend between 6% and 14% of their IT budget on cybersecurity. This is approximately 0.2% to 0.9% of company revenue.

In light of these risks, how do you cut the cost of cybersecurity for your business responsibly without suffering severe consequences? It’s vital when considering cost-cutting in this area, that you strike a sensible balance between saving money and safeguarding your business. Well, thankfully, there are various measures you can take which will protect your business while keeping the cost of cybersecurity down.

Assess, prioritise and manage risks

The key to cutting the cost of cybersecurity responsibly is to assess, prioritise and manage risks. If your business has been operating for a while, the first step is to take stock of what tools are already in place. There may be some duplication, which you can remove to start making savings. You could also consolidate tools and use more automation, to improve efficiency without impacting your level of cybersecurity protection. 

It's impossible to guarantee 100% protection from every threat, but you can focus on limiting the most likely ones. One risk it pays to address is the threat of phishing attacks. Data shows that 91% of all cyberattacks start with a phishing email, so prioritise your defences against this. Phishing is a type of social engineering attack, whereby a cybercriminal sends a message intended to trick the recipient into revealing sensitive data or downloading malware. So, ensuring that your employees receive good cybersecurity awareness training will reduce the chance of them succeeding. This can be a relatively low-cost cybersecurity measure and sets your staff up as a human firewall to safeguard your business.

While it’s vital to protect your business network, rather than having an in-house IT team to manage your cybersecurity, which can be expensive, you could also explore the alternatives, such as deploying a comprehensive cybersecurity solution. For example, with CyberSmart Active Protect, you can protect every device in your business, around the clock, with no need for an in-house team, expensive tools, or specialist expertise. This also provides the invaluable cybersecurity staff training, you need to strengthen your defences.

Step up your cyber hygiene

Another important step you can take to keep your business secure and the cost of cybersecurity down is to boost your cyber hygiene. This involves adopting rigorous, proactive procedures to protect against cyber threats, such as:

Backing up all data

Ensure all data is backed up to a secondary source, such as cloud storage, to help prevent your information from being lost in a security breach. This may sound obvious, but it’s often overlooked.

Using good password management

Use unique, complex, and regularly updated passwords. You could also consider using a password manager app to generate new ones each time and store them safely.

Updating your software

Regularly review and update all your software to ensure you’ve got the latest protection against security threats.

Limiting access

Only give login details to employees for the systems they really need access to, and limit admin-level access to those who must have it. This can help prevent any employee-related security issues.

Providing company devices

Avoid letting employees use their own devices, if possible. It gives you more control over where your data is and keeps you safe if an employee leaves your business.

Free online guidance

If you run a small business and want to improve your cybersecurity without breaking the bank, check out the National Cyber Security Centre’s Small Business Guide: Cyber Security. This offers practical, affordable advice. 

It explains simple measures you can take to protect your organisation from malware, such as ensuring that your firewall is switched on. It’s important that you have secure internet connectivity, and this creates a ‘buffer zone’ between your network and external networks. This is a straightforward step to take, as most popular operating systems now include a firewall.

Further free and invaluable advice, more appropriate for medium and large businesses, on how to build strong cybersecurity is also available via the National Cyber Security Centre’s 10 Steps to Cyber Security.

Cyber Essentials certification

Finally, if you want to keep the cost of cybersecurity down as responsibly as possible, you should gain Cyber Essentials certification. This is a cost-effective, UK government-backed scheme which covers everything your business needs to do to protect itself from cyberattacks. Simply by being certified, you can reduce your cyber risks by up to 98.5%.

This could also bring welcome new business your way, as it’s a great way to demonstrate to new customers that you take cybersecurity seriously. It also gives you the ability to bid for government tenders that require Cyber Essentials certification. What’s more, if you gain your certification with us, you get £25k free enhanced cyber insurance, for added peace of mind.

Cautious cost-cutting

Reducing the amount you spend on cybersecurity responsibly is possible, but should be carried out with caution. However, with the right know-how, you can keep expenditure down and ensure your business has the strong cybersecurity protection it needs.

Want to know more? Discover how to protect your business on a budget in our cost of living crisis guide.

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What are the 2023 changes to Cyber Essentials?

changes to Cyber Essentials

April 2023 is set to see more changes to the Cyber Essentials question set. Here’s everything you need to know and what it means for your business.

What’s happening? 

On 23rd January 2023, the NCSC published an updated set of requirements, version 3.1 for the Cyber Essentials scheme. These changes called the ‘Montpellier question set’, come into force on 24th April 2023 and will replace last year’s Evendine question set.

What are the changes?

1. The definition of ‘software’ has been updated to clarify where firmware is in scope.

2. Asset management is now included as a highly recommended core security function.

3. A link to the NCSC’s BYOD guidance is now included to help businesses better manage their devices.

4. Clarification on including third-party devices – all devices that your organisation owns that are loaned to a third party must now be included.

5. The ‘Device unlocking’ section has been updated to reflect that some vendors have restrictions on device configuration. If that’s the case, the recommendation is to use the vendor’s default settings.

6. The ‘Malware Protection’ section has been updated. You must make sure that malware protection is active on all devices in scope. All anti-malware software has to:

  • Be updated in line with vendor recommendations
  • Prevent malware from running
  • Prevent the execution of malicious code
  • Prevent connections to malicious websites over the internet

And, only approved applications, restricted by code signing, are allowed to execute on devices. You must:

  • Actively approve such applications before deploying them to devices
  • Maintain a current list of approved applications, users must not be able to install any application that is unsigned or has an invalid signature
  1. New information has been added about how Cyber Essentials affects businesses using zero trust architecture. In short, this should be affected by the Cyber Essentials controls.
  2. The illustrative specification document for Cyber Essentials Plus has been updated. The changes to the malware section affect how an auditor carries out a Cyber Essentials Plus assessment and this will be discussed with customers when they book.
  3. Several style and language changes have been made and questions reworded to make the process simpler and easier to understand.
  4. The technical controls have been reordered to align with the self-assessment question set.

What does this mean for your business?

It’s relatively simple.

Any Cyber Essentials assessment that begins before 24th April 2023, will continue to use the current requirements. Meanwhile, any assessment that begins after 24th April will be assessed using the new Montpelier requirements.

The changes aren’t complicated and shouldn’t impact your ability to achieve certification or the time it takes to complete it. However, if you do have any questions, please get in touch and one of our team will be happy to talk you through it. 

Unsure whether certification is right for your business? Check out our guide to cybersecurity certifications in the UK.

Cybersecurity certifications